About me

I am an experienced full-time freelance trainer and consultant with a strong portfolio of clients in the academic, public and corporate sector.

I regularly consult with Higher Education institutions to facilitate service transformation and innovation. I have particular passion, experience and expertise in: User Experience (UX) Research & Design (methods employed to measure how people really experience and use services); Failure – accepting and embracing failure as an essential part of the journey to success; and LEGO Serious Play – a fun methodology which helps unlocks creativity and innovation. I also train educators and corporate clients as LEGO Serious Play facilitators.

I regularly train and consult all over the world, most regularly in my native UK, Ireland, France, Sweden, Australia and New Zealand.

Prior to going freelance in 2017 I worked as an innovation project manager at Cambridge University Library and a senior administrator at both Cambridge and Oxford University.

Above: Chairing the annual UXLibs conference

My LinkedIn profile contains more information on my experience and interests:

Photo credit: David Scott